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​SALES AGREEMENT

  • These online terms and conditions of sale (“Agreement”) apply to all products (“Products”) purchased via www.luxido.co.za (“Website”) from Luxido South Africa (Pty) Ltd (“Luxido” or “We” or “Us”) who is operating its online store from Cape Town, South Africa.

  • The references to “You” refer to you being the individual person or juristic person to whom We market or supply the Products. You must be 18 years or older to enter into this Agreement or You must be assisted by Your legal guardian.

  • This Agreement will apply to any Products bought via the Website and it will come into effect and become legally binding, when We have received Your order via the Website (“Order”) and payment in respect thereof and have accepted the Order by confirming Your Order and issuing You with an order confirmation (“Order Confirmation”) via email.

  • Please note that placing Your Order does not mean an acceptance of Your Order. It must first be confirmed by Us and all Orders are subject to availability of stock and receipt of payment.

  • The current Agreement in place at the time of the Order will be the Agreement applicable to Your Order. We reserve the right to vary or amend the terms of this Agreement from time to time with regards to future Orders.

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PRODUCTS AND PRICES

  • The images of the Products on the Website are for illustrative purposes only and may differ from the actual Products.

  • The Product prices are inclusive of valued added tax and are as displayed on the Website at the time of the Order. These prices exclude delivery charges, which, where applicable depending on the value of the Order, will be displayed on the Website when You Checkout and select Pay.

  • We reserve the right to change the prices of the Products on the Website, from time to time, without prior notice. While We will do our best to ensure the accuracy of the prices displayed, We will not be liable for prices that are obviously incorrect or have been amended without Our authorisation. In this instance, We will contact You to confirm whether you would still like to Order the Item at the correct price.

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PLACING YOUR ORDER

  • Select the Products You wish to purchase by adding them to Your cart. When you are finished shopping, select Checkout and once you are happy with Your Order and have provided all the required information (including the payment method), select Pay and you will be re-directed to the applicable payment site.

  • Your Order Confirmation will be sent to you via email and via WhatsApp, and the original invoice will accompany Your delivery. 

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DELIVERIES

  • Delivery is free on all orders over R800 and accordingly, if Your Order value is less than R800, the delivery fee will be will displayed when you checkout and recorded in your Order Confirmation and invoice, which will be emailed to You.

  • Delivery of Your Order will be made 2 to 5 business days from the date that Your Order Confirmation is sent to you, except during sales and/or special events, such as Black Friday, when delivery may take up to 10 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.

  • Your Order will only be delivered to a valid address in South Africa, on business days between 09h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.

  • Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.

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If you require assistance with your Order or have made a mistake with your order, please WhatsApp us on 076 180 2729 or send us an email to info@luxidofw.co.za for assistance.

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PRODUCT RETURNS

  • We do not accept returns of Products.

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RISK AND OWNERSHIP

  • All risk in and to all Products shall pass to You upon successful delivery. Ownership in the Products shall remain vested in Us until the full purchase price has been paid and received by Us.

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YOUR PRIVACY

  • The privacy of your personal information is very important to us and our Privacy Policy, which details how we will deal with your personal information, can be found here.

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LEGAL MATTERS

  • The physical address provided by You when ordering Products on the Website shall be Your default address for all purposes in terms of this Agreement, for the giving of any notice, and the serving of any process. 

  • A notice in terms of this Agreement shall be presumed to have been duly given, if delivered by hand, on the date of delivery and if sent by post, 5 days after posting.

  • This Agreement represents the entire agreement between Luxido and You. No amendment to this Agreement shall be of any force and effect unless reduced to writing and agreed by You and Luxido.

  • This Agreement shall be governed and construed in accordance with the laws of South African and You hereby consent and submit to the jurisdiction of the courts of South Africa.

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